Privacy Policy

Charlie's Mobile Detailz is operated by Charlies Detailz LLC, a mobile auto detailing business serving the Phoenix East Valley, Arizona (Mesa, Gilbert, Chandler, Queen Creek, and surrounding areas). This policy describes what information we collect when you contact us, book a service, or visit this website, and how we use it. Questions? Call or text 503-875-6840.

• Contact information — your name, phone number, service address, and email address if you provide one.
• Vehicle and service information — vehicle make, model, and condition, the services you request, and your service history with us.
• Payment information — payments are handled by our payment processor; we do not store your full card number.
• Messages — the content of calls, texts, and other messages you exchange with us, so we can schedule and deliver your service.

• Scheduling, confirming, and performing detailing services.
• Sending appointment reminders and service-related updates.
• Processing payments and maintaining service records.
• Responding to your questions and quote requests.
• With your consent, letting you know about offers or plans we think fit you.

When you opt in to text messages from us — by texting us first, by giving us your number when booking, or by agreeing verbally — we use your number to send appointment-related and service-related messages. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding the vendors and service providers who deliver messages on our behalf.

We do not sell your personal information. We share it only with service providers who help us run the business — payment processing, text and voice message delivery, scheduling, and website hosting — and only for those purposes; with professional advisers where needed; or where required by law.

We keep customer and service records for as long as we have a business need — for example, to honor a plan, warranty a service, or meet tax obligations — and we take reasonable measures to protect them. No method of storage or transmission is 100% secure, but we limit access to the information we hold.

• Opt out of text messages at any time by replying STOP.
• Ask us what information we hold about you, or ask us to correct or delete it, by calling or texting 503-875-6840. We will honor the request unless we need the record for a legal or tax obligation.

Our services and website are not directed to children under 13, and we do not knowingly collect information from them.

If we change this policy, we will post the updated version here with a new effective date.